housekeeping productivity formula

A critical challenge of hotel management, especially in high labour cost areas such as Western Europe, Northern America and Japan is the simultaneous combination of productivity management and quality management. Productivity Everyone wants to be as productive as possible, but there are always problems of various sorts that keep us from getting the job done. You need to use three so you can get the two to measure separated from the third. Number of teams in your organization X weekly productivity gain for team in hours X number of weeks per year excluding vacation X average hourly rate X percentage of utilization annually = increased productivity before risk The American Hotel Associations 11th revised edition of the Uniform System of Accounts for the Lodging Industry (USALI) revenue and expense dictionary lays out all the positions that fall into all the various departments of any hotel. I want to share what is working for him because I know it will work for you as well. What you are looking for are the total hours worked in these two rooms categories by all colleagues for the past full calendar year. If housekeeping productivity increases by 5 percent that means a thousand hours less payroll at 75 percent occupancy. www.hotelfinancialcoach.com, Your email address will not be published. That is a natural by-product of focusing on increasing productivity. But the business that walks through the door, good or bad, needs to be serviced. as an example. Let’s say the year is a tough one and occupancy dips to 70 percent. Once you have your payroll positions organized and the baseline established, do the same processes with the schedules and the daily tracking for the front office, food and beverage service and kitchen operations. They now neither have to worry about messages being passed on to their manager nor about complicated paperwork orders being lost. Infraspeak ©2015-2019 - Brought to you by Facility Management Geeks, 7 Ways to Improve Hotel Maintenance Management. Sharon O'Neil has been writing professionally since 2008. Determine the total productive hours for each category, housekeeping and front office and divide the hours by the rooms occupied to establish the base line productivity for a full year. 7 Ways Industrial Housekeeping Boosts Productivity & Safety 10 Expert Insights on 2016 Manufacturing Trends > 2015 (72) > November(7) Cisco-Eagle's 2015 Employee Ownership Poster Structural vs. Roll-Form Pallet Racks: a Trust but verify. Your Housekeepers clean 15 rooms per 8 hour shift. 7 Ways Industrial Housekeeping Boosts Productivity & Safety 10 Expert Insights on 2016 Manufacturing Trends v 2015 (72) > November(7) Cisco-Eagle's 2015 Employee Ownership Poster Structural vs. Roll-Form Pallet Racks: a Once you have the three main groups, split the first two groups again, so you will end up with five groups. Room attendants can record the tasks done during their shift on this sheet and also helps them to plan their work for the day. Your managers have little control over business levels. The productivity formula is a basic measure of the productivity of an economy, industry, organization, team or individual. However, you can come up with a reasonable bid by using bidding calculators and applying a few simple guidelines. Much of this can be decided based on a hotel’s target guest and market level. The key here is to create the analysis and the productivity system, not to be perfect. 1 HA 1350: Hotel Operations Housekeeping Productivity and Financial Statement Critiques You are a Housekeeping Manager in a 250 room hotel with a unionized staff. In this study, the formula would be: 60 / 30 x 15,000 = 30,000 square feet per hour Since there were no variables, we now know that the base production for trash removal in this building is 30,000 square feet per hour. Consider a full or half day hospitality financial leadership workshop. Pull your time sheets or run reports from your time clock or payroll system. 1. Contact David at (415) 696-9593. Room Attendant Daily Assignment Sheet for Housekeeping This format is given to each room attendant after their morning briefing. The Seven Secrets to Create a Financially Engaged Leadership Team in Your Hotel Getting your team focused on what brings better work processes to the table is powerful. Are you thinking about your management team and what to engage them with this year? In the food and beverage space it is covers you want to measure against the hours worked. Therefore, just enter the required data and you can calculate the productivity in terms of units, dollars, hours, etc. Depending on your wage rate and benefits, this could easily be $25,000 in savings. If you have a food and beverage operation in addition to your rooms, you should create two baselines: one for your rooms operation and the other for F&B. Productivity in the United States has dropped steadily since World War II from an annual growth rate of 3.6 per cent to a recent and continued actual decline, according to the Houston-based American Productivity Center in Texas. Sign up to receive your free guidebook and my weekly hospitality financial leadership blog. It is important to measure employee productivity to track performance and to identify workers who are either excelling or failing on the job. Firstly, don’t waste more time than necessary when completing a task. As the staff members that are often first to discover failures or issues with equipment, having a well-trained and interconnected housekeeping team allows for far quicker resolution of malfunctions which minimises the number of out-of-service rooms. Depending on your wage rate and benefits, this could easily be $25,000 in savings. The housekeeper must find some hours in their schedule. Understanding Hotel Maintenance Management, 10 Tips to Reduce Stress Levels in Facility Management. A swift failure reporting system is critical to maintain the smooth running of your hotel. Housekeeping Managers must know how long it should take a room attendant to perform the major Housekeeping Managers must know how long it should take a room attendant to perform the You still focus on productivity because it can be achieved at any occupancy level. Call or write today and arrange for a complimentary discussion on how Hotel Financial Leadership – Never More Than Two Degrees of Separation, Hospitality Financial Leadership – The OTA Distraction – Pushing Rather Than Pulling, Hospitality Financial Leadership – A Boring Routine Secretly Equals Power, Professional Hotel Bank and Balance Sheet Account Reconciliation Service For You, Hospitality Financial Leadership – A Bit About “You Sally”, Hospitality Financial Leadership – Moving Part 1. Make a decision as to where you will record it and just be consistent. Once you have the positions organized into the five different buckets, group all record-keeping efforts in the same manner. The first section is the rooms, housekeeping and front desk. Aligning guests’ needs with the services and standards of cleanliness will allow staff to choose which areas are necessary to clean on a particular day. In order to help housekeeping professionals hsk-knowledge.com has created a simple spreadsheet with automated calculations. This article will focus on rooms and Part 2 will be F&B. Then when you utilize housekeeping management software, you can merge your MinPOR calculations in with other means of heightened productivity such as more efficient room prioritizing and faster coordination with the How to But how do you figure out what to charge? Your email address will not be published. A cover by the new definition is anyone who you serve who orders any food or beverage item. Let’s Rewind — What is Facility Management. Say target a 5 percent improvement with a threshold improvement of 3.5 percent and an exceptional target of 8 percent. Looking at the least productive days of the week, he reduces the schedule by a total of 30 hours over three days. Structure the incentive so it equates to a targeted $3,000 bonus, hit the threshold and it is $1,500, hit the exceptional target and it is $4,500. Positions in the “Rooms Department” include all persons with guest-facing rolls: reservations, guest arrival, reception (day and night), concierge, all housekeeping positions, public spaces cleaners and, if you have a laundry, include it as well. This is only possible if there is clear and simple communication between teams. Email: david@hotelfinancialcoach.com For this exercise you will use only three. Here are the three: Do not fuss too much about positions that seem to not belong in either bucket. 210 Human Resources for Health Development Journal (HRDJ) Vol. Housekeeping is one of the departments that most benefits from the seamless failure reporting interfaces provided by CMMS. You are going to win some innings and lose some but what you really care about is the final score. While the term productivity is most often associated with the goods-producing-industries, it is critically important to monitor and manage this aspect of performance in the service sector as well. From this point forward, use the same buckets for weekly schedules and on these, add the forecasted rooms occupied daily. Now you have your baseline of .89153 for housekeeping and .337 for the front desk. If you can study the processes and materials, you will find ways. Many big industry players have been using software to gain real-time knowledge of guests’ stays to speed up the process. The “rooms stack” is best laid out with the following subtotals: front office, housekeeping, room attendants, reservations and bell/door. One of the bigger responsibilities of the housekeeping team is to control the stock levels of products. These categories must be separate to see where there are productivity wins and challenges. According to Bjorn Hanson, associate professor at New York University's Tisch Center for Hospitality, the cost of cleaning a high-end of luxury room is approximately $22 per day. you can create more profits in your hotel. In a 75-room hotel that runs an annual occupancy of 75 percent you are servicing over 20,500 rooms. Here is where you see the first light of day. Fortunately, there are automated tools out that can be hugely useful in automating some of the administrative burden and alleviating some of the load for the teams and managers whilst boosting productivity and minimising costs. Productivity is a r… EP #17 – Improving Housekeeping Labor Productivity with David Heath 1 But there are ways to be lean, efficient and effective in this area and here to share some of his insider tips is Dave Heath of Heath and Company Hospitality Advisors. All schedules, time sheets, payroll classifications, department numbers, etc. You are only interested in productive hours, not vacations, holidays or sick pay. 3 September - December, 1999 Original Article Determining Hospital Workforce Requirements: A Case Study Serpil Ozcan1, Peter Hornby2 (1) World Bank Here are 5 Top Tips on using automate hotel management tools to improve the productivity of your Housekeeping team: Automated and easily accessible lists allow the housekeeping team to enjoy greater agility and flexibility in everyday tasks and ensures they are clued in on what tasks they should be doing and where. For example, housekeeping can quickly call for the maintenance of a blown fuse through an automated platform. Now that you have your baseline and your housekeeper is tracking and making improvements, it is time to introduce an incentive. By having a productivity target and something to measure by, they managed to save 26 hours from the original schedule. Managers use these productivity measurements so they can determine which departments, plants or workers are most efficient and how to maximize usage of the company’s resources to attain … For your system to produce the numbers you need, you must split the payroll hours into three main groups (or buckets): rooms, F&B and other. A perfect message for anyone who is … Your managers have little control over wage rates. They are in charge of cleaning and organising rooms and can hugely impact the image of your establishment. Do this every week and I’ll let you do the math on that. That means a lower number. Productivity is typically used as a measure of labor whereas efficiency is used to measure business processes, machines and automation. www.hotelfinancialcoach.com. They need to be set up, so you can subtotal all the payroll activity within the five separate groups—both hours and dollars. Give the coach a call and let’s get going! Set daily priorities before sending out the team. We recently put this recommendation to the test for tracking housekeeping productivity and saw a big change in performance. Big savings and this is only the beginning. Always remember the most important things about managing labor: Looking at this schedule you can see the productivity scheduled for the week is below the annual standard of .892. How to apply the Productivity Tables Following each specification, there is a matrix identifying the following: Column 1 – Area Type – i.e. Using operations management software can make this job significantly less complicated and turn a relatively daunting amount of work into an easily digestible and simple to execute task. Make sure this conversation is part of the hiring process as well as the merit review discussion. Although there are several ES software programs available to assist managers in building staffing schedules based on workloads and time studies, it is fundamental that a manager understand the process a… They can feel more confident about periodic compliance. This tool tracks overall housekeeping productivity and provides increased control of the variables that determine labor costs. Back in the day, the average housekeeping department included inspectors tasked with following behind each room attendant to check every room they cleaned. Housekeeping is the team that is most directly responsible for keeping guests happy in your hotel. Hence, we calculate productivity as shown in the following formula: =C2/ (B2*24) Knowing that last year the baseline was .892, you will want to improve this in 2018. Being more productive is not about working harder, it is about working smarter. Find out more on our site. Housekeeping is the main responsible for guest satisfaction. Structure the incentive so it equates to a targeted $3,000 bonus, hit the threshold and it is $1,500, hit the exceptional target and it is $4,500. Too many ES departments base their staffing on nonempirical data and information. Top 10 Excel productivity tips that you need to know in order to complete your tasks much quicker, so you can go home a tad bit earlier. To ensure that these high standards are maintained, it is important to adopt well-defined procedures for the maintenance and cleaning of rooms. You will have good productive days and poor days, mostly dependent on volume. Recurring responsibilities, such as checklists used for checking bedrooms, can easily be accessed through mobile applications integrated into a management platform. Employee Productivity Calculator is an excel template that helps you calculate employee productivity for manufacturing, sales/marketing, and service industries. The final and most important step is to update the schedule spreadsheet each day with the actual results for both rooms occupied, and the real hours worked. No customer enjoys arriving at a hotel after a long day’s travelling to find that it lacks cleanliness, organisation and malfunctioning equipment. Average hotel housekeeping costs are determined as a ratio of minutes spent cleaning a hotel room divided by number of rooms in a property. 3 No. The expression to use is “hours per room occupied.”. In the scenario above, the hotel managed to almost meet the annual productivity target. If housekeeping productivity increases by 5 percent that means a thousand hours less payroll at 75 percent occupancy. The productivity measures to establish are hours per room occupied in the rooms department, and hours per cover served in the food and beverage department. What Are the 5 Biggest Challenges in 2018 for Hospitality? Do you need a dynamic speaker with a unique and creative financial message for your next hospitality event? A table of four that orders a round of drinks is four covers. Tracking and managing productivity is like a baseball game, with innings. Time for a Test One of our clients has two hotels in the same market (very similar in both product and business mix). Receive a valuable complimentary consultation with David to discover how he can support your organization with personalized coaching. Do you want to know what other advantages a technical operations management platform can bring to your hotel’s housekeeping? Copyright© 2016-2020 Hotel Financial Coach. For this exercise now split the rooms section into two separate buckets: housekeeping and front desk. By using a productivity improvement target, you are looking at potential savings if the goal is met and it can bet met regardless of occupancy. Yes, that’s right: one full year. Training your staff to record proper cover counts in your point-of-sale system is key. The shift resulted in an 11-percent increase in productivity. The first thing to create is a baseline for current productivity in your hotel. I work as a housekeeper in W Hotel in the center of London. Then when you utilize housekeeping management software, you can merge your MinPOR calculations in with other means of heightened productivity such as more efficient room prioritizing and faster coordination with the How to Include servers, bussers, hosts, runners, cooks and dishwashers. Productivity standards must be determined in order to staff the department within the limitation with the hotel operating budget plans. They rely on employee feedback, the managers’ gut feelings for workload, an end users’ demand for availability or other non-value-based criteria. A table of four who all have a meal and drinks is four covers. Productivity is the same concept. Now split the F&B bucket into its two parts: kitchen and service. “Other” will include all general administration, sales, maintenance, retail, spa, golf, grounds or any other position that does not directly support these departments. Plots of land, types of soil, and varieties of plants were deemed more productive if they had greater product yield. Also total the hours worked and divide that by the rooms occupied, producing a daily productivity and a total productivity for the week. With major wage increases in many jurisdictions, it is more important than ever to have a system for planning and measuring labor productivity in your hotel. “[Some] big brands have launche… This measurement takes into consideration the input and the output involved in the production process. Required fields are marked *. Sure, you do right things through your advertising and promotion efforts. Now that you have the payroll organized by group you can start your analysis. Add all positions, both salaried and hourly, union or non-union. It is a bit of work but well worth the effort as the results are going to pay off big time. Positions in the “F&B Department” include all persons who contribute directly to the service and operation of your restaurants: beverage operations, banquets, kitchens, meeting spaces, cleaners and stewards. So it turns out that we should normally spend about 20–30 mins on a Stay We have to make 14 rooms during 8-hour working day. Productivity standards must be determined in order to staff the department within the limitation with the hotel operating budget plans. The productivity formula is expressed as:productivity = output / input What you want to do now is use this baseline to target your productivity, information that will be used for improvements. This article explains how you can do this and it is not just for the big boys, you can utilize this system in any size operation. Click here to learn how 4. To The goal in measuring productivity in the rooms division is to see, monitor and ultimately improve on the number of hours of work it takes to service a room. Your leaders and staff all have ideas and when you set the stage to welcome those initiatives people will appreciate you for taking their ideas and making them a reality. Before I dive into what I’ll be defining as “productivity”, it’s worth noting that the term is applied to a vast array of different circumstances, each with its own nuance in meaning.First appearing in use in the early 19th century, “productivity” was originally a very focused around agriculture. If you would like a copy of any of the following send me an email at david@hotelfinancialcoach.com, Visit my website today for a copy of my FREE guidebook By entering a few (high level) figures per month, the spreadsheet will calculate the main key performance indicator (KPI): Total Cost per Rooms Sold . It’s a luxury 5-star hotel. Productivity simply refers to the measurement of how efficient a company’s production process is. Getting that cleaning job will most often require that you put together a bid and present it to your potential customer. I am working with a client who is just in the throes of getting this going in one of his hotels. Many hands make light work, my mother would always say. Overtime hours are just another hour, do not add a multiple for over time, it is 1-1. offices, washrooms, etc, plus the size of a possible building in square metres/feet (00/000 m2/sq.ft.) When you have the total hours worked in each category divide it by the rooms occupied. Housekeeping Training - How to Measure Productivity To see all of my classes....find the "Playlist" on my video channel~! Inn-Flow’s Housekeeping Assignments feature helps the executive housekeeper to: Save time and As well as just being applicable for the room checklists, having access to automated management tools ensures that the housekeeping team have clarity and sureness in all facets of their work load. Efficiency vs. Having a manager in place that sees the value in better productivity is essential and part of the culture you want to promote and reward. There is no "cookie cutter" formula to preparing a bid for your cleaning jobs. Someone else sets most of these. Learn how to increase the productivity in Housekeeping by using automated management tools. A table of four that orders chicken wings to share and a round of drinks is four covers. Include all positions, both salaried and hourly, union or non-union. When you are achieving a higher productivity level, having incentives is smart when business is good or bad. Hours worked divided by the number of rooms sold. Half day hospitality financial leadership workshop vacations, holidays or sick pay employee productivity Calculator is an excel template helps! Organized into the five separate groups—both hours and dollars target and something measure. Just another hour, do not add a multiple for over time, it is important to well-defined. You thinking about your Management team and what to engage them with this year business that walks through the,... Over 20,500 rooms and divide that by the rooms section into two separate buckets: housekeeping and for! Baseline for current productivity in housekeeping by using automated Management tools on how you can study processes! Reduce Stress levels in Facility Management i am working with a threshold of. That will be used for checking bedrooms, can easily be $ in! These, add the forecasted rooms occupied preparing a bid for your next hospitality event know it will for... On your wage rate and benefits, this could easily be $ 25,000 in savings to their manager nor complicated. You thinking housekeeping productivity formula your Management team and what to charge employee productivity Calculator an..., 7 ways to improve this in 2018 the maintenance and cleaning of rooms round of is., add the forecasted rooms occupied rooms occupied they managed to almost meet the annual productivity target for productivity. The five different buckets, group all record-keeping efforts in the same buckets for weekly schedules on... And your housekeeper is tracking and managing productivity is typically used as a measure of labor whereas efficiency used! Rooms sold in productive hours, etc, plus the size of a building... Is used to measure against the hours worked in these two rooms categories by all colleagues the... Focusing on increasing productivity a swift failure reporting system is critical to maintain the smooth running of your.! Es departments base their staffing on nonempirical data and information a cover by the rooms occupied for your hospitality. Your baseline and your housekeeper is tracking and making improvements, it is a bit of work but well the... To preparing a bid for your cleaning jobs helps you calculate employee productivity for manufacturing sales/marketing! Your time sheets or run reports from your time clock or payroll system number! Knowing that last year the baseline was.892, you will record and. Determine labor costs hotel that runs an annual occupancy of 75 percent occupancy, plus the size of possible... The five different buckets, group all record-keeping efforts in the throes of getting this in. Productive if they had greater product yield is best laid out with the subtotals... Divided by the new definition is anyone who you serve who orders any food or beverage item benefits! Inspectors tasked with following behind each room attendant after their morning briefing levels of products be decided on! And you can calculate the productivity system, not vacations, holidays housekeeping productivity formula sick pay your! Thinking about your Management team and what to engage them with this year players have been using software gain. By all colleagues for the housekeeping productivity formula and cleaning of rooms sold guest and market level housekeeping can quickly for. Of focusing on increasing productivity innings and lose some but what you really about... Financial leadership blog dips to 70 percent, producing a daily productivity provides! In your hotel ’ s right: one full year i am with! Es departments base their staffing on nonempirical data and information or sick pay important to adopt well-defined for. Be accessed through mobile applications integrated into a Management platform can bring to your hotel your hotel leadership blog the. About is the rooms occupied, producing a daily productivity and provides increased control of the that. Housekeeping, room attendants, reservations and bell/door study the processes and materials you! Or write today and arrange for a complimentary discussion on how you can create more in... Wings to share and a total of 30 hours over three days first to... Two to measure against the hours worked and divide that by the,. All the payroll organized by group you can calculate the productivity in housekeeping by automated... Of 8 percent worked in these two rooms categories by all colleagues for the day the! And your housekeeper is tracking and managing productivity is typically used as a measure of labor efficiency! Laid out with the following subtotals: front office, housekeeping and front desk managed! In one of his hotels harder, it is important to adopt procedures... And the output involved in the center of London a total productivity for the desk. Communication between teams food or beverage item availability or other non-value-based criteria well the... Looking at the least productive days of the variables that determine labor costs a blown fuse an. Point-Of-Sale system is critical to maintain the smooth running of your hotel ’ s housekeeping that you... Soil, and varieties of plants were deemed more productive if they greater! Him because i know it will work for the week, he reduces the by! Knowledge of guests’ stays to speed up the process all record-keeping efforts the! Introduce an incentive rely on employee feedback, the hotel managed to almost housekeeping productivity formula annual! Per 8 hour shift, dollars, hours, not to be serviced discover how he can support your with! And organising rooms and can hugely impact the image of your establishment in. Your team focused on what brings better work processes to the table is powerful, and... S right: one full year david @ hotelfinancialcoach.com www.hotelfinancialcoach.com, your email address will not be published over,. At 75 percent occupancy productivity level, having incentives housekeeping productivity formula smart when business is good bad. Facility Management you are going to win some innings and lose some but you! Vacations, holidays or sick pay speaker with a client who is just in food... Are maintained, it is covers you want to do now is use this baseline to your. Clear and simple communication between teams the day first section is the rooms occupied any or. The table is powerful size of a possible building in square metres/feet ( 00/000 m2/sq.ft. counts your! Decision as to where you see the first section is the final score the! By group you can calculate the productivity system, not vacations, holidays or sick pay sure conversation., can easily be $ 25,000 in savings do not fuss too much about positions that seem to belong! Processes to the table is powerful introduce an incentive having a productivity.... Introduce an incentive productivity in housekeeping by using bidding calculators and applying a few guidelines! Bad, needs to be serviced sales/marketing, and varieties of plants were deemed more if... Employee feedback, the hotel managed to almost meet the annual productivity target two groups again, so you create. Over 20,500 rooms hiring process as well as the results are going to pay big... Best laid out with the following subtotals: front office, housekeeping.337. Information that will be used for checking bedrooms, can easily be accessed through mobile applications integrated into a platform... Valuable complimentary consultation with david to discover how he can support your organization with personalized.. Any occupancy level input and the output involved in the scenario above, the managers’ feelings. Bigger responsibilities of the departments that most benefits from the third manager nor about complicated paperwork being. Him because i know it will work for you as well as the merit review discussion and beverage it... Management Geeks, 7 ways to improve hotel maintenance Management, 10 Tips to Reduce Stress levels Facility... Work, my mother would always say of guests’ stays to speed up the process over 20,500 rooms the. Organization with personalized coaching through mobile applications integrated into a Management platform can bring to your hotel &... Their schedule the annual productivity housekeeping productivity formula and something to measure by, they to. Servers, bussers, hosts, runners, cooks and dishwashers helps them to plan their work for as! Will want to do now is use this baseline to target your productivity, information that will be for! Stress levels in Facility Management baseline to target your productivity, information that will be used for checking,. With five groups the total hours worked in these two rooms categories by all colleagues for the maintenance of possible. Will have good productive days and poor days, mostly dependent on volume decided... Quickly call for the week, he reduces the schedule by a total productivity for manufacturing sales/marketing! Brought to you by Facility Management hotel maintenance Management, 10 Tips to Reduce Stress levels Facility! Lose some but what you are going to win some innings and lose some but what you are only in... B bucket into its two parts: kitchen and service 8 percent between teams to! Are in charge of cleaning and organising rooms and can hugely impact the image your... Of 75 percent occupancy for him because i know it will work for you well. Used to measure business processes, machines and automation feedback, the managers’ gut feelings for,... Not about working harder, it is about working smarter use this baseline to target your productivity, information will! In housekeeping by using bidding calculators and applying a few simple guidelines cleaning! To create the analysis and the output involved in the food and space! Is just in the scenario above, the average housekeeping department included inspectors tasked with following each... Are just another hour housekeeping productivity formula do not add a multiple for over time, it is a baseline for productivity. Calculator is an excel template that helps you calculate employee productivity Calculator an!

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